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Q & A

● What is a code E-0000 on my Canon copier?

This code has to do with the fuser unit, it means an abnormal rise in temperature, it could happen if a power surge occurs while using the machine, also toner accumulation between the thermistor and the fuser film will cause a rise of temperature. After checking the fuser and visualizing any abnormality then the code can be removed by clearing the error code, a technician should reset the process.

● What is a code E-0001 on my Canon copier?

This code has to do with the fuser unit, it means that the temperature in the fuser has gone up higher than specified by Canon on your model before any severe damage occurs the copier will go into code. The cause could be a defective thermistor, worn out or broken fuser film or a voltage spike. Visualized the fuser and if all seems ok then a reset can be done, if the code comes back or it cannot reset then the fuser must be replaced.

● What is a code E-0002 on my Canon copier?

This code has to do with the fuser unit, it means that the temperature in the fuser has dropped. It could be because of a power surge but mainly is because the fuser heater element has gone bad and must be replaced.

● What is a code E-0019 mean on a Canon copier?

This means that the waste toner container is full, and it must be replaced, usually before it is completely full the copier will announce on the display a message that is time to replace the waste container. If it goes pass the limit, then the code comes out and the excess system must be cleaned and must be reset.

● What is a code E-0110 mean on a Canon copier?

This code means that there is a problem with the laser unit, most likely is the polygon motor on the laser. Is not spinning at its normal speed, sometimes a cleaning of the motor shaft and a drop of very fine oil might extend the life. The polygon motor is sold as one piece inside the laser unit.

● What is a code E-0602 mean on a Canon copier?

This code has to do with the hard drive in the machine, the hard drive contains the operation system software which controls the entire copier. Most of the time it can be refresh, if the system software has been corrupted, it can be reloaded back, in the least of the cases the hard drive might need replacement. Canon uses special hard drives for the copiers, the process to reinstall the software takes about two hours.

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